Frequently Asked Questions
24/7 Emergency Garage Door Repair Service by Loyalty Garage Doors
Contact Us – (949) 777-6459
At Loyalty Garage Doors, we pride ourselves on always helping our customers—sometimes even before they contact us. Because we have a great deal of experience that relates to garage door repair and garage door installation, we have decided to write down the answers to some of the most frequently asked questions.
Why doesn't my garage door open?
Oftentimes, this is because the counterbalance mechanism is not working as it should. We have noticed that with most garage door repair calls, this happens to be the problem. If you have an electric opener and you hear nothing when you activate it, you can try manually lifting the door by pulling the emergency release. This disconnects the opener.
If the door does move, chances are that the opener is the problem. If you have a problem with a broken garage door opener/motor, it is important to have a qualified garage door professional fix the problem for you.
My garage door is loud and is heavy to push up.
If you are trying to lift your garage door, it should not require too much effort. However, if it does, you will probably need broken spring repair or replacement. Even though some people may want to fix this problem themselves, keep in mind that this can cause bodily injury. These springs are usually under a lot of tension and may be very dangerous if you are not a trained professional. If you notice that your garage door is exceptionally heavy, it could be because of an off track garage door as well.
If a single section is damaged, do I have to replace my whole garage door?
When it comes to garage door repair, this really depends on several factors. If the rest of the door is still in good enough shape to warrant just replacing the section and if the part is still in production, it may be a good idea to replace your garage door section. However, replacing the complete door can sometimes be a more economic solution.
How long should my springs last?
Whether you have called us for broken spring repair or have opted for a brand new garage door installation, your springs might be something that you are worried about. The time that your springs last will depend entirely upon how much you use your garage door. Oftentimes, you can expect a spring life to be around 10,000 cycles. If you do call us for broken spring repair, remember that if a single spring breaks, the other one you have in your garage door might break soon too. That is why we always recommend replacing both springs.
How much does a garage door installation cost?
This can be a tricky question to answer without knowing more details, especially because of the different components that we have to consider before we proceed with garage door installation. Oftentimes it may depend on whether this is a new door entirely or a replacement. If you are going for a replacement, will we need to remove the existing door? Can you keep the frame or does it need to be rebuilt? Do you need a noise reduction or insulation mechanism? Those are just a few questions we need to ask before we can determine the cost of a garage door installation.
My garage door reverses after only going down a few inches
This is likely because of the infrared safety eye system that is installed in every garage door manufactured after 1993. This ensures that nothing is in the way when the door closes. Sometimes you can have something blocking the infrared beam, maybe a spider web or a broom handle.
Other times it is possible that these sensors are misaligned. This means that the door can travel halfway before reversing or it reverses immediately. You should make sure that both lighted indicators are lit and that there is no obstruction. If one light is blinking or just not working, you may need to re-align your indicators.
What kind of warranty do you offer?
If you come to Loyalty Garage Doors for your garage door repair or garage door installation needs, you can be sure that you will receive a good warranty. Depending on the service and parts, we can offer you up to 10 years of warranty. That should be more than enough given the quality of parts that we use.
Can you help me right now?
If you have problems with an off track garage door or a broken opener/motor, we understand that it is not only an inconvenience, but it can also jeopardize the safety of your garage, and thus your home. That is why we are able to offer 24/7 emergency calls. Call us immediately, and our installation professionals will get to your home as quickly as possible.
We also offer same-day service, meaning that you can get your garage door installed or repaired almost instantly. Make sure to call ASAP to schedule your appointment.
What area do you service?
If you call Loyalty Garage Doors for your garage door repair or garage door installation needs, you will be happy to know that we offer our services across Orange County, California and the nearby area.